Sage Software Range 5.8 Manuale Utente Scaricare il pdf (Pagina 26)

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Case Summary page

Logging a New Case

To log a new case while you are still logged onto the Support area:

1. Select the Report a Problem hypertext link.

The Report a Problem form is displayed. As you can see, the case is assigned

a ReferenceID by default.

Problem Details input form

2. Type in the problem details, and select the Save button.

The new case is logged.

Requesting Information

To request information on a specific product while still logged onto the

Support area:

1. Select the Request Information hypertext link.

The Request Information input form is displayed.

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Sage Software Range 5.8 Manuale Utente Pagina 26